We’re so excited to welcome Michael Clews to the Flo Recruit team as our new VP of Account Management and Customer Success!
Over the past 15 years, Michael has built out 3 account management departments, from the absolute ground up. He’s worked with some of the country’s most successful startups and tech companies, including TrendKite, an Austin based company that was acquired for $225 million in 2019. His passion for constructing and scaling teams is amazing, and we’re thrilled to have him building out a world-class post-sales team to support our current and future customers.
To welcome Michael, who goes by the nickname of Clews, we want to put the spotlight on him and share a friendly Q&A session we had with him on his first day.
It might sound cliche, but what motivates me to come in everyday is building a world class customer experience and taking the learnings from the previous day/week and ensuring we continuously learn and adapt from those findings.
I met Katherine through a mutual friend, AJ Bruno, back in February 2020 in a coffee shop to talk shop on account management and customer success. When Katherine reached out to me a few months back, it was phenomenal to see how much Flo Recruit has achieved in such a short period of time which, honestly, made it truly appealing for me to join the team and help build out the AM/CSM department.
It all starts before they become a customer and we carry that constancy through the entire customer lifecycle. We need to ensure we continuously learn from what our customers want/need/expect and adapt to what works for them but also what is scalable for us as a company.
Seeing how each person on the team grows over time. It starts with a strong foundation, the right people who want to continuously learn/grow to become a true professional on the post-sales team and always looking/striving for more. With those core ingredients, the sky's the limit.
Besides spending time with family, I enjoy mountain biking, baking and grilling/bbq. My wife and I are always on the hunt for new shows to watch, because apparently we have watched them all!
Please give Clews a warm welcome when you see him. It’s great having him join the Flo Family!